Requirement for Visa Verification
Customers travelling to Dubai


Customers travelling to Dubai on a visit visa are required to get their visas verified. After verification, the relevant offices will insert an ‘Ok to Board’ message in the PNR.


1. For Visas sponsored and issued in the UAE

In cases where the visa has been sponsored and issued in the UAE, the visa sponsor should approach any of our representative offices listed below to update the visa message, along with original and one copy of visa. The original will be returned while the copy will be retained by our representative office. This includes visas obtained from travel agents / tour operators in India who in turn have obtained the visas from sponsors in the UAE.

In case of online e-visa, same procedure is to be followed except that the original visa is not required; the sponsor is required to only submit one copy of the visa.

The staff concerned will verify the authenticity of the visa and insert “OK to Board” message on PNR. AED 15 service charge will be levied to the sponsor at the time of verification of visa. This charge may change without prior notice.

IndiGo Representative Office Locations:-

Sl. No.





 Al Rais Travel - Ghubaiba Br.

 Al Ahmadi Building, Shop 4 & 5, Near Ghubaiba Bus Station, Dubai



 Al Rais- Dubai Shopping Center

 Ground Floor, Dubai Shopping Center, Near City Center, Deira, Dubai



 Al Rais - Abra Branch

 Shop No 15, Shieka Latifa Building, 116 / 29, Baniyas Street,
Opposite Abra, Deira Dubai



 Al Rais - Travel Shop

 Ground Floor, Al Rais Center, Al Mankhool Street, Next to ChoithRam,
Opposite to Ramada Hotel, Bur Dubai

 +9714- 3520200


 Al Rais - Knowledge Village

 Block -6 Ground Floor, Knowledge Village, Near Media City, Dubai



 Al Rais - Al Khail Mall

 Shop No 16, Al Khail Shopping Mall, Ground Floor, Part C,
Al Qouz Industrial Area, Al Qouz,  Dubai



 AL Rais -  Sharjah

 Ground Floor, Shaikha Hamda Building, Al Zahra Street, Sharjah

 +9716 – 5724421 /+9716 – 5723422


 Al Rais - Ras Al Khaimah

 Ground Floor Abualreesh Building, Off. Muntasir Street,
Al Nakheel, Ras Al Khaimah



 Al Rais – Fujairah

 Ground Floor, Bank Saderat Building,
 Zayed Street, Fujairah



 Al Rais - Al Ain

 Nokia Building, Sheik Zayed Road, Al Ain



 Al Rais - Abu Dhabi

 Shop No 1, Saeed Atiq Building, Near Abu Dhabi Mall Tourist
Club Area, Abu Dhabi


All offices operate during normal office hours and work days.

2. For Visas issued in India by Dubai Visa and Marhaba Services (DVMS) / COX & KINGS MARHABA DUBAI VISA (CNKMDV)

In case the visa has been obtained in India through DVMS / CNKMDV, kindly provide PNR / Name / Date of travel / sector to your visa issuing agency (DVMS / CNKMDV) and ask them to contact airline for “Ok to Board” message.


1. If you are not sure regarding the place/ mode of issuance of your visa, kindly contact your Travel Agent/ Tour Operator.

2. In case of any clarification or after-office hours support for immediate travel, kindly contact the IndiGo Call Center at +91 9910 38 38 38.

3. All customers on visit visa (other than those on residence permits) should have a return ticket on any carrier, failing which they will not be accepted for check-in by IndiGo.

4. In case passenger turns up at the counter without “OK to Board”, acceptance of such passengers for travel will be at the sole discretion of the IndiGo staff on duty at the airport and passenger will be liable to pay any and all costs incurred by IndiGo if passenger is denied entry into UAE.