”… Feedback: Dear Team IndiGo,
Being a frequent flyer at IndiGo, I have been an ardent fan of the airline ever since its inception, and vividly remember my first IndiGo flight a couple of years back.
My nature of work is such that I travel often, and needless to say, I fly IndiGo airlines, wherever and whenever possible!!
I would like to take this opportunity to share one of my recent experiences (today - 20 January 2014), though not personally travelling on IndiGo, but one which certainly shall remain etched on my mind for a long time to come.
As I live alone in a city like Hyderabad, my parents keep on travelling from Delhi to look me up once in a while. On one of such visits, my aged parents who had been in the city, were scheduled to fly back to Delhi by 6E 312, on the above said date……. and they were travelling alone!
Although they both have travelled widely on numerous flights both nationally and internationally before, they consider each flight as their first, and wish they do not have to travel without the family being by their side!!
On this particular day too, things were no different and they were a bit pensive as well. As i was unable to accompany them home keeping in mind my tight schedule, the travel became a task in itself.
However, that was only for a short duration, as we found out to our pleasant surprise!
Your team has always been known for being a thorough professional outfit and it proved it on this day.
To help my parents through the check-in formalities Ms ALIYA from your Customer Service team at the Hyderabad airport was an immense help!!!.....The courteous young lady was kind enough to help them right from the time they entered the departure area, to booking the bags in on the flight, to finishing check in formalities, and even helping clear Security!!!! She escorted them till the aircraft and ensured that they were made comfortable inside the aircraft as well.
Being a traveller myself, I have seen the way the crew is always kept on tenterhooks and rarely has any time to look at alternate activities. However, here was this young lady ensuring that two of the senior passengers had an easy time.
That's what I call selfless service!!
Your entire team and particularly Ms Aliya certainly do deserve a "pat - on - their - backs" for this.
Although I could not thank the lady personally, (…and I do hope I get an opportunity someday!!)… By using this medium of communication, I wish to send in my gratitude to her and your entire team.
I can vouch for one thing here - you've earned three big ardent fans:
- my parents who have now vowed to fly ONLY INDIGO anywhere that they travel, and
- me, who has decided that it was a wise decision to become a ‘frequent flier’ with your airlines and I do certainly hope I get to strengthen my association with you in times to come.
Your service with smile makes a huge difference to our lives!!
Thank you once again.
Captain Ajit Varma ….”