"Baggage" - means the Customer’s personal property carried along by him/her in connection with the trip to be undertaken. Unless otherwise specified, it consists of both Checked-in and Hand Baggage.
"Baggage Check" - means the tag/receipt issued by IndiGo to a Customer that relates to the carriage of the Customer’s Checked-in Baggage and is affixed to the boarding pass.
"Baggage Identification Tag" - means a document issued solely for identification of Checked-in Baggage and is attached to each such Checked-in Baggage;
"Booking" - means a booking made in IndiGo’s database subject to the receipt by IndiGo, of the full payment which is the primary record of the reservation;
"Checked-in Baggage" - means such Baggage which is carried by IndiGo for the Customer, and for which IndiGo has issued a Baggage Check to the Customer upon check-in. Checked-in Baggage cannot be carried as a hand Baggage by the Customer;
"Conditions of Carriage" - means these conditions i.e. the contract of carriage as available on IndiGo’s website or delivered with the Customer’s Booking or Itinerary/Receipt, which incorporate, by reference, these Conditions of Carriage and notices. The Conditions of Carriage is subject to changes as may be introduced by IndiGo from time to time.
"Confirmed Booking" - means the confirmation of a Booking generated to the Customer upon receipt of full payment from the Customer in respect of his/her Booking, and the issuance of a valid confirmation number or PNR by IndiGo or a Travel Partner, as the case may be;
"Connected Segments" – means the connectivity offered by IndiGo between two Flight Segments operated by IndiGo;
"Customer" - means any person, except members of the crew, carried or to be carried in an aircraft by IndiGo pursuant to a Confirmed Booking;
"Damage" - includes death or bodily injury to a Customer, loss of or other damage to Baggage, arising out of or in connection with carriage performed by IndiGo pursuant to a Confirmed Booking;
"Fees" - means the combination of the Passenger Service Fee, User Development Fee, and any other fees which is applicable for the provision of service by IndiGo or collected by IndiGo as mandated by regulatory authorities;
"Force Majeure" - means unusual and unforeseeable circumstances beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised;
"Flight Segment" - means a single take-off and landing;
"Hand Baggage" - means any of the Customer’s Baggage other than Checked-in Baggage, which the Customer is permitted to carry with him/her in the flight in accordance with the Conditions of Carriage and other regulations of the applicable regulatory and statutory authorities;
"Itinerary/Receipt" - means a document or documents that IndiGo issues to Customers travelling with a valid Booking, that contains the Customer’s name, flight information, Booking reference number, Conditions of Carriage extract and/or link and notices;
"PNR" - means a Customer’s Name Record, which is a unique Booking reference number which identifies the Customer’s Booking in IndiGo’s database for a Flight Segment or combination of Flight Segments;
"PSF" - means the Passenger Service Fee which is imposed per Customer per Sector. IndiGo collects the PSF from the Customers as applicable on behalf of the airport operators Booking;
"Sector" - means one or more consecutive Flight Segments having the same flight number;
"Stopover" - means a scheduled stop on the Customer’s journey, at a point between the place of departure and the place of destination;
"Tariff" - means the published fares, charges and/or related Conditions of Carriage of IndiGo;
"Travel Partner" - means a travel agency that makes Bookings for air travel and other ancillary services for IndiGo flights;
"UDF" - means the User Development Fee as imposed by the relevant airport authority at certain airports in India. The UDF as applicable at the time of making the Booking shall apply;
"We" / "our" / "ourselves" / "us" / "Carrier" / "IndiGo" - means InterGlobe Aviation Limited;
"Website" - means the internet site www.goindigo.in provided by IndiGo on which the Customers can make Bookings and also to access information about IndiGo.
The title or caption of each article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
These Conditions of Carriage shall apply only if the origin and destination of a Flight Segment is within India. In case of an international Flight Segment of a connection to or from an international destination, the Conditions of Carriage for international travel will apply.
These Conditions of Carriage are applicable unless they are inconsistent with IndiGo’s Tariffs or applicable law in which event such Tariffs or relevant applicable laws shall prevail. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid irrespective of such invalid provision. Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations that IndiGo may have, dealing with particular subjects, these Conditions of Carriage shall prevail.
The Booking (and the resultant PNR generated thereafter) upon receipt of full payment for such Booking constitutes prima facie evidence of the contract of carriage between IndiGo and the Customer named on the Booking. IndiGo will permit carriage only to the Customer(s) named in the Booking subject to the appropriate, valid and applicable identification proof being produced at the time of travel and any other requirements imposed by law, regulations or IndiGo’s policies.
IndiGo is a ticket-less airline. IndiGo offers a printed Itinerary with a PNR and the details of the reservation. An Itinerary does not constitute a document of carriage. The Booking in our database is the primary record of carriage and in the event of any differences between the Itinerary and the Booking in our database, the Booking and its terms will prevail.
Some Bookings can be made at discounted fares which may be partially or completely non-refundable.
IndiGo does not issue open Bookings, i.e. a Booking is required to have a specific date for travel and cannot be booked in an open-ended manner.Bookings and payments can be made at the following points of sale:
Once a Confirmed Booking is made, the basic fare and all IndiGo surcharges paid are refundable, along with the Government and Airport Fees / Taxes, subject to IndiGo’s change or cancellation rules and fees. If the Customer does not check in for a flight at least forty-five (45) minutes prior to its scheduled departure time, the total amount for the Confirmed Booking will be forfeited. The Customers are, however, entitled to a refund of the Government and Airport Fees and/or Taxes (if applicable).
In the case of changes to a Booking already made, the residual amount (i.e. after the deduction of the applicable fee per Customer per Sector fee mentioned above) will be applied to the changed Itinerary. Changes to the Itinerary will be made at prevailing prices at the time of the change. If the residual amount is less than the price of the changed Itinerary, the Customer will be required to pay the difference.
In the case of a changed Itinerary where the residual amount is greater than the price of the new Itinerary, or in the case of a cancellation of a Booking already made, the Customer will receive the balance amount (i.e. after the deduction of the applicable fee per Customer per Sector mentioned above and the cost of the new Itinerary, if applicable) as a refund or, at the option of the Customer, credit in the Customer’s name, which can be used for future travel on IndiGo by the Customer himself for up to one year from the date of the cancellation.
In case the Customer desires, refund against the residual value after deduction of the applicable fee, will be made available as per the following:
Bookings are not transferable and any such refund upon cancellation will be made only to the Customer through the process set out above.
IndiGo may refuse refund when application thereof is made after the expiry of the validity of the Booking.
Airfare Charges are inclusive of the following components:
Airfare Charges apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Airfare Charges do not include ground transport service between airports and / or between airports and town terminals. The Customer’s Airfare Charges will be calculated in accordance with IndiGo’s Tariff in effect on the date of payment for travel on the specific dates and Itinerary shown on it. Any change in the Itinerary or dates of travel, may result in a change in the Airfare Charges to be paid.
All our Bookings are subject to the Conditions of Carriage. However, our special airfare charges have certain additional terms and conditions attached to them. In the event Booking is made on the special airfare charges, except to the extent specified otherwise in the additional terms and conditions governing the special air fares charges, these Conditions of Carriage shall apply in its entirety.
Airfare Charges booked through our Website or on http://mobile.goindigo.in or on IndiGo’s native mobile apps (on stores such as Play store, Apple store, Nokia store, Windows Phone store) are bound by the same terms and conditions as those of all other all Bookings.
IndiGo offers Airfare Charges on a one-way basis for ease of purchase. Certain promotional Airfare Charges require a round-trip itinerary and once purchased do not allow partial cancellation of the itinerary. Customers shall always refer to detailed Airfare Charges rules at time of making the Booking.
All Airfare Charges are quoted in Indian Rupees (INR).
Please note that certain Airfare Charges may have conditions which limit or exclude the Customer’s right to change or cancel Bookings.
Airfare Charges are subject to change without notice.
Once purchased, the Airfare Charges will not change, provided, however, that if the Customer requests for a subsequent change in the Booking or routing, revised Airfare Charges may be applicable.
IndiGo offers a hold and pay facility for Customers who either do not have credit cards or need to make payment later. Customers can visit the Website to make a Booking and hold it for 6 hours. Alternatively, Customers can contact IndiGo call centre to make a Booking and hold it for 24 hours. During the hold period, Customers need to confirm the Booking by making a payment on the Website or by paying in cash at one of our hold and pay agents, which also include IndiGo airport counters and Travel Partners who act as fulfilment centres for IndiGo. Please note that Customers can hold a Booking for a period of 6 hours if booked through the Website or 24 hours if booked through call centre, from the time they make the Booking and this hold and pay facility is not available for travel that commences within the next 48 hours from the time of making the Booking. In consideration of providing the hold and pay facility, the IndiGo fulfillment centres will collect charges at the rate of 2% on the base fare and surcharges (as applicable).
For avoidance of doubt, the time gap between the Booking which has been put on hold by a Customer there must be a time gap of 72 hours between the date of Booking and the date of travel.
A Booking is valid from the date the Booking was made until the last commencement date of travel thereon. Unused Bookings or portions thereof, are non-refundable and will expire in accordance with these Conditions of Carriage. Customers who fail to check-in and travel on a Confirmed Booking on the date of travel shall be treated as a no-show Customer.
A person shall not be entitled to be carried on an IndiGo flight unless that person presents a valid Itinerary, duly issued in accordance with these Conditions of Carriage.
IndiGo from time to time introduces/offers certain add-on services inter-alia including seat selection, pre-paid meals or additional excess Baggage allowance, at the time of Booking. Such services shall be governed by the respective terms and conditions for such add-on services mentioned at the relevant sections of the Website.
The amount of any applicable taxes, duties, fees, charges or surcharges payable by the Customer is calculated as on the date of Booking. If there is a change in an existing tax, duty, fee, Charges or surcharge, or a new tax, duty, fee, Charges or surcharge is imposed, after the date of Booking, the Customer will not be obliged to pay such tax, duty, fee, Charges or surcharge, or a new tax, duty, fee, Charges or surcharge or get a refund as the case may be, unless:
a)The Customer decides to change the date of travel which requires rebooking; or
b)The tax, duty, fee, Charges, surcharge (including UDF) is to be paid to or is on behalf of a regulatory authority.
The total fare payable to IndiGo per Booking, per Customer, per Sector includes four components: basic fare, taxes imposed by the Government, surcharges that are imposed by IndiGo, and fees imposed by the Government and/or Airports.
Please note that these fare components may undergo a change at any time without notice.
Currently IndiGo’s fares include:
The airline fuel Charges will vary depending on the Sector, date of Booking, and the actual date of travel.
The CUTE Charges are levied at select airports for usage of Common User Terminal Equipment (CUTE) services. For flights departing from Ahmedabad, Lucknow, Mumbai, Kochi, Delhi 1D, Delhi T3, Guwahati, Hyderabad, Jaipur, Goa, Srinagar, Coimbatore, Trivandrum and Varanasi a fee of INR 50 per customer, per sector (inclusive of service tax and cess, if applicable) shall be applicable for all Bookings.
An agency commission of 3% (applicable on Base Fare and Fuel Charges) is charged for Bookings made by Travel Partners.
An additional non-refundable Convenience Fee of Rs 75 (or equivalent) per passenger per sector for Net Banking/ Cash Cards OR Rs 125 per passenger per sector (or equivalent) for Credit/ Debit Cards shall be levied on all online payments.
A Booking Fee of Rs. 200 per passenger per booking (or equivalent) will be applicable for all bookings made from the Call Center and Airport ticketing counter. This fee is a refundable fee.
For Customers who request for print-outs of the itinerary at the airport reservations counter, an additional fee of Rs. 50/- per print-out (inclusive of service tax and cess, if applicable) will apply.
Please note that IndiGo fares, including any component thereof (basic fares, taxes, surcharges and fees), may be updated without notice; however, once you have already made a Booking, the fare will not be changed with respect to that Booking.
Please also note that some services may require additional fees not mentioned above.
Fares, taxes, fees and charges are payable in the currency chosen by the Customer or the Travel Partner while making the Booking. The Customer or Travel Partner can choose only from the options provided by IndiGo. Please note that certain fees and charges for currencies other than INR are fixed in the respective currencies, and may not match with the amount obtained by directly converting the INR fee or Charges with the exchange rate.
Requirements, Personal Data and Seating arrangements
Certain fares have conditions which limit or exclude the Customer’s right to change or cancel reservations.
IndiGo requests that at the point of reservation, the Customer provides the airline or its Travel Partner with a contact number (valid mobile number) for each city in the Customer’ s Itinerary including the applicable country and area codes. This will assist IndiGo in informing Customers of any /changes with a flight on which they are booked.
The Customer recognizes that personal data has been given to IndiGo for the purposes of making a Booking, obtaining and for providing ancillary services or products that may be offered by IndiGo and/or its service partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the Customer’s travel. The Customer consents that such personal data may be used by IndiGo or its partners to check online credit/debit/identity fraud and also to improve the experience of the Customers with IndiGo. For these purposes, the Customer authorizes IndiGo to retain and use such data and to transmit it to the own offices, Travel Partners, government agencies, other carriers, the providers of the above-mentioned services, authorized third parties. The Customer also recognizes that IndiGo and / or its service partners may contact them via email or other means to inform them of account status or changes or alterations to the service, or to inform them of other services provided or contemplated or promotional schemes etc.
IndiGo offers assigned seating at airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat Plus’ at the time of making a Booking or after Booking for a fee. In addition, Customers can also select seats at the time of web check-in without any Charges. IndiGo reserves the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety and/or security reasons.
Checking-In and Boarding Details
Customers shall not be entitled to be allowed to travel on an IndiGo flight unless they present a valid Itinerary, duly issued in accordance with the Condition of Carriage.
All Customers, including children and infants, must present valid photo identification at the time of check-in. The Customers must ensure that they have valid travel documents at all times.
Besides valid photo identification, Customers are required to present the credit / debit card or a signed photocopy of the credit / debit card used to pay for the Booking, at the time of check-in.
For Indian Nationals, the following documents are considered as valid photo identification:
For any other nationality, passport will be considered as the only valid photo identification.
Customers who cannot provide sufficient identification will be denied boarding at the Customer’s sole risk and liability and IndiGo shall not be held liable for such denial or any consequences resulting therefrom.
IndiGo recommends that Customers report for Check-in at least 2 hours prior to the departure of the scheduled flight. The Customer’s journey will be smoother if they allow themselves ample time to comply with the Check-in timelines. IndiGo reserves the right to cancel a Customer’s reservation if he/she does not comply with the check-in timelines.
Check-in closes 45 minutes prior to the scheduled departure of the flight.
Customer check-in at our Website begins 48 hours and closes 2 hours prior to the scheduled departure of the said flight.
Customers are requested to report 2 hours prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.
Failure to complete the check in formalities within the stipulated time limit would result in forfeiture of the Booking amount. The Booking would be declared a “No show” and the Customer would not be entitled to a refund or a credit. However, only the PSF and UDF may be refunded to the Customer upon request made by the Customer to IndiGo.
Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight due to any reason whatsoever.
In order to maintain schedules, the boarding gate will be closed 30 minutes prior to the departure time. The Customers must be present at the boarding gate not later than the time specified by IndiGo when they check in or any subsequent announcements made at the airport. Any Customer failing to report at the boarding within the aforesaid timelines shall be treated as a “Gate No Show” and the ticket amount for such Booking shall be forfeited by the Company. The Customers are, however, entitled to a refund of the Government and Airport Fees and/or Taxes (if applicable).
IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.
IndiGo may refuse carriage of the Customer or the Customer’s Baggage if in the exercise of its discretion, it is determined that:
A. No Customer shall on board an aircraft, -
a) assault, intimidate or threaten, whether physically or verbally, a crew member which may interfere with the performance of the duties of the crew member or lessens the ability of the crew member to perform those duties.
b) refuse to follow a lawful instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member, for the purpose of ensuring the safety of the aircraft or of any person or property on board or for the purpose of maintaining good order and discipline on board.
c) assault, intimidate or threaten, whether physically or verbally, any person,
(d) intentionally cause damage to or destroy any of property,
(e) consume alcoholic beverages or drugs,
which is likely to endanger the safety of the aircraft or of any person or jeopardizes the good order and discipline on board the aircraft.
B. No person shall smoke:
(a) in any part of an aircraft or in its vicinity.
(b) anywhere in an aircraft during take-off, landing or refuelling or during a period in which a notice is temporarily displayed indicating that smoking is prohibited.
C. No Customer shall interfere with the pilot or with a member of the operating crew of an aircraft, or tamper with the aircraft or its equipment or conduct himself/herself in a disorderly manner in an aircraft or commit any act likely to imperil the safety of an aircraft or its Customers or crew.
D. Use of mobile phones in flight mode is allowed on all phases of the flight. Other PEDs like laptop, electronic entertainment devices are allowed only during cruise.
IndiGo offers special services to the following categories of Customers:
Such Customers are required to mention the requirement of these services at the time of making the Booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.
1. Infants: For safety reasons, children above the age of seven (7) days and under the age of two (2) years as on the date of travel are regarded Infants, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee of INR 1000/- (or equivalent in foreign currency) per Sector and is inclusive of all taxes including but not limited to applicable service tax, fees and surcharges. A maximum of one Infant is allowed per adult. No baby / car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants. Infants are permitted a baggage allowance for Hand Baggage only for a maximum weight of 7 Kgs.
2. Minors: Children under the age of five (5) and below the age of twelve (12) years are regarded as Minors must be accompanied by an adult companion at all times. Children aged between the ages of 5 and 12 must be accompanied by companion aged 16 years or more. Unaccompanied minors, aged 5-12, will be accepted for travel under the following conditions, and upon payment of an additional fee of INR 1500 per Sector (inclusive of service tax and cess, if applicable):
3. Pregnant Women In case of normal pregnancies, expectant mothers till the end of 27 weeks of pregnancy may be permitted to fly on IndiGo flights without filling up a form and/or Fit to Fly Certificate provided there are no prior complications.
However, Fit to Fly Certificates dated not more than three days before the date of travel is a must only if :-
- Pregnancy is between 28th till the 32nd Week
- Customer has declared any prior complication
In addition to above requirements, Customer is also required to produce medical document stating number of weeks advanced in pregnancy. Expectant mothers beyond 32 weeks of pregnancy shall not be allowed to travel.
4. Wheelchair users or Customers using wheelchairs, Crutches / braces / other prosthetic devices: If a Customer needs wheelchair assistance at the airport, request for the same shall be made to IndiGo at least 48 hours in advance. The inventory is limited to 4 per flight. IndiGo allows only manual / collapsible wheelchairs on all its flights. Powered wheelchair(s) with a wet cell battery shall not be accepted. If the Customer wishes to use their own wheelchair at the airport, they are permitted to do so up to the aircraft, whereupon it will be stored in the hold. Customers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board such items as Hand Baggage, provided the Customers are dependent on them.
5. Customers with Visual Impairment - IndiGo would request Customers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before flight departure) for a hassle free experience. If assistance is required within the airport, please identify your needs at check-in or at the time of Booking. IndiGo will be able to extend a meet and assist service to the guest to help in boarding, deplaning and also during flight connections.
Visually impaired Customers travelling with their guide dog, should make his/her reservation via the IndiGo call centre and provide us notice of at least 48 hours prior to departure, that a guide dog will be travelling. Please note that guide dogs for our visually impaired Customers may not occupy any seat. The Customer is required to bring a moisture absorbent mat, to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled and vaccinated. A meet and assist service can be provided, if assistance is required at departure and on arrival.
6. Customers requiring stretchers - To make a Booking for such Customers, requests need to be placed no later than 72 hours prior to the scheduled time of departure of the flight. Customers are required to take a print-out of the IndiGo medical form, available on the Website, and have the same filled out by the Customer’s treating physician, prior to making the Booking, and then fax the same to 0124-4068536. Customers are required to include their Booking confirmation / PNR number on the fax and the travel Itinerary to ensure correct processing. Based on an assessment of IndiGo’s internal physician, a Booking confirmation will be communicated to the Customer within 24 hours of receipt by IndiGo of the fax. Please note that IndiGo reserves the right to have an IndiGo medical representative meet the Customer at the airport on the date of travel to determine the Customer’s medical fitness for travel on that date. The applicable Charges will be for nine (9) seats at the prevailing fare, plus a handling fee of INR 30,000 (inclusive of service tax and cess, if applicable).
7. Customers with certain adverse medical conditions: Customers who are ailing from any particular medical condition can travel on IndiGo after giving prior information regarding his/her medical condition, at least 72 hours prior to the scheduled departure of the flight, as per the medical form provided on IndiGo Website, in order for IndiGo to provide complete assistance to such Customer. The Customer must also inform IndiGo regarding any hospitalization requirement upon arrival.
In case a Customer will be accompanied by an escort during travel then his/her name and contact details must also be shared with IndiGo. IndiGo would want to mention that its cabin attendants are not authorized to give special assistance (e.g. lifting etc.). Further they are trained only in first aid and are not permitted to administer any injection or to give medication. IndiGo neither facilitates nor allows carriage or usage of oxygen cylinders on board.
A Customer who has agreed to this Conditions of Carriage agrees and understands that he/she has accepted to undertake the travel on IndiGo on his/her own will and volition and further agrees that IndiGo will not be responsible for any liability other than the special liability exceeding those as specified in the Conditions of Carriage. IndiGo does provide the following facilities to its Customers with reduced mobility:
However, we express our inability to provide Customers with any assistance for personal care needs on-board, such as, eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.
IMPORTANT NOTE: The information contained under the tab Disability Assistance (and any modifications thereto) on the Website shall be construed to be an integral part of the Conditions of Carriage.
Check your Baggage details....
IndiGo reserves the right to refuse carriage of such Baggage or such items found in the Baggage as stated below. For more details on permissible / prohibited goods, please refer to our Website or write to us at Customer.email@example.com
Free Checked Baggage Allowance (applies per adult and child, does not apply to infants):
The dimensions of the Checked Baggage should not to exceed 158 cm (62 inches) in overall dimensions (L+W+H).
Prepaid excess baggage:
|30 kg prepaid baggage||3000||65||185||1650||19||4900|
|15 kg prepaid baggage||2000||45||125||1100||13||3300|
|10 kg prepaid baggage||1500||36||105||825||12||2550|
|5 kg prepaid baggage||750||20||50||450||5||1300|
A flat rate of INR 250 per kg per Sector (inclusive of service tax and cess, if applicable) would be charged towards excess Baggage. Upon delivery of the Customer’s Baggage which the Customer wishes to check in on IndiGo, IndiGo upon being satisfied with its condition (in accordance with the provisions of the Conditions of Carriage) will take custody of, and issue a Baggage identification Tag for, each piece of Checked Baggage. Checked Baggage must have the Customer’s name or other personal identification affixed to it.
IndiGo will levy a fee of INR 1000/- (or equivalent in foreign currency), for any Special Baggage like Sports/Skiing equipment, golf bags, musical instruments, bicycle, surf boards, LCD and LED TVs of size more than 39 inches, and all other large and/or odd-sized items, including cartons, whose dimensions (L+W+H) exceed 158 cms (62 inches), submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable. The fee will apply per piece of checked in baggage, per Sector, (inclusive of service tax and cess, if applicable). The weight of such baggage will be considered part of the permissible baggage allowance and standard excess baggage charges, if applicable, will be levied.
IndiGo’s rules for carriage of LCD / LED TVs on board its flights are as under:
IndiGo will charge a fee of INR 5000/- per fire arm, air gun and /or ammunition per guest (inclusive of service tax and cess, if applicable) for additional services provided during handling and carriage of fire arm, air gun or ammunition in their checked in baggage. Carriage of fire arms is subject to production by Customer of all clearances and permissions required by regulators or under applicable laws.
Checked Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless IndiGo decides for safety, security or operational reasons, to carry it on an alternative flight. If the Checked Baggage is carried on a subsequent flight, IndiGo will deliver it to the Customer, unless applicable law requires the Customer to be present for customs clearance.
IndiGo does not connect Baggage to other airlines. Customers deplaning from one IndiGo aircraft and boarding another airline or vice versa must collect their Checked Baggage and report to other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight due to any reason whatsoever. IndiGo accepts check-in baggage for connection onto its own flights provided the Customer has booked a Connecting Segment as defined in these Conditions of Carriage.
Customers are strongly advised not to check in such items as Baggage which by their very nature is valuable and/or fragile. If such items are checked in as Baggage, Customers agree that they send for carriage of such items, at their own risk. Such items include, without limitation, money, jewellery, silverware, electronic devices, medicines, perishable goods, computers, cameras, video equipment, negotiable papers, securities and/or other valuables, passports and other identification documents, title deeds, artefacts, manuscripts and the like.
IndiGo shall not accept any responsibility for such items carried by the Customers in their Baggage.
In case if the Customer’s Checked-In Baggage is spoilt due to spillage or leakage of glass bottles/jars unsuitably packed , IndiGo’s liability for damage is not extended to the same.
Items like money, jewellery, photographic/video & or other optical equipment, computers and other electronic equipment, computer software, silverware, glassware, securities, bonds, business and personal documents, samples, paintings, artifacts, other work of art, antiques, research, unique or irreplaceable items, scholarship items/documents, irreplaceable books or publications or similar valuable items are not covered under any loss or damage policy of IndiGo. These items should not be transported in or as a luggage on an IndiGo flight.
Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin or under the Customer’s seat. In the event where a hand bag is over- sized or over weight IndiGo may require transfer of Hand Baggage to the Baggage compartment of the aircraft prior to take-off. In such cases, a Customer’s Hand Baggage will be specially tagged and returned upon arrival, and the same can be collected from the conveyor belts where Checked Baggage is normally received. In the event the Hand Baggage is transferred to the Baggage compartment due to increased weight over and above what is permissible for Hand Baggage, Customer shall be liable to make payment of the excess baggage to IndiGo at the then applicable rate per kilo gram for the excess baggage.
As per Bureau of Civil Aviation Security (BCAS) guidelines, travelling Customers may carry maximum 7 Kgs of Hand Baggage (which would include Laptop and duty free shopping bags), with an additional restriction on maximum size of hand baggage not exceeding 7.0 kg and of dimension 55cm + width 35cm + height 25cm respectively. Customers accompanying infants are allowed an additional piece of Hand baggage weighing up to 7Kgs, not exceeding the above size. In case hand baggage is found to be overweight at the boarding gate a flat rate of INR 250 per kg per sector would be charged towards excess hand baggage.
Items determined by us to be of excessive weight or size, or of an offensive nature, will not be permitted on board. Subject to the prevalent applicable local laws and regulations, Customers may take liquids on board in their Hand Baggage, subject to screening and security checks, and provided they meet the following restrictions:
Due to airport security regulations, no Hand Baggage is allowed on any flights from Jammu and Srinagar airports.
If a Customer wishes to carry an oversized item on board, which will fit safely in a seat, he/she must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.
IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request.
IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable container/packaging.
For reasons of safety and security, we or the competent regulatory authority may require the Customers to undergo a search, x-ray or other type of scan on his/her person or Baggage. IndiGo reserves the right to search the Baggage in the absence of the Customer, if he/she is not available, for the purpose of determining whether they are in possession of, or whether their Baggage contains any unacceptable or prohibited items.
If a Customer refuses to comply with such searches or scans, we reserve the right to refuse carriage to such Customer and his/her Baggage without refund of fare and without any other liability to such Customer. Any other procedures as may be required under law may follow in relation to such cases.
In the event that a search / scan causes injury to the Customer or damage to his/her Baggage, we shall not be liable for such injury or damage, unless the same is due to our willful fault or gross neglect.
IndiGo will make every effort to ensure that the Checked Baggage of Customers arrives in a safe condition.
The Customers are advised to collect their Baggage as soon as it is available for collection at the place of destination from the relevant conveyor belts.
Should the Customer not collect it within a reasonable time, IndiGo may charge a storage fee. Should the Customer’s Checked Baggage not be claimed within three (3) months of the time it is made available, IndiGo may dispose it off without any liability or notice to the Customer.
If the Customers are travelling in a group (i.e. in one PNR there are more than one Customer) and the Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the arrival hall at the time of registering a complaint for the lost Baggage. The Baggage will be considered as delivered in good condition if the above condition is not met.
IndiGo shall deliver Checked Baggage to the bearer of the Baggage Check, upon payment of all unpaid sums due to IndiGo, under these Conditions of Carriage.
IndiGo is under no obligation to ascertain that the bearer of the Baggage Check is entitled to delivery of the Baggage, and IndiGo is not liable for any loss, damage, or expense arising out of, or in connection with its failure to ascertain so.
Delivery of the Baggage will be made at the destination shown in the Baggage Check.
If the person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage tag, IndiGo will deliver the Baggage to such person only on the condition that he/she establishes to IndiGo’s reasonable satisfaction, his right thereto, and if required by IndiGo, such person shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.
Acceptance of Baggage by the Customers without complaint at the time of delivery, is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage. Every Customer shall be required to raise the irregularity report in case there is a loss of baggage while he/she is at the respective destination airport at the time of arrival and not after departing from the destination airport.
In order to ensure that the Customers pick-up their own Baggage only and that there are no confusions, IndiGo reserves all rights to do Baggage Tag match upon arrivals either for all Customers or on random basis without any prejudice or discrimination. In the event where there is a possibility or slightest assumption of Customer picking up somebody else’s baggage, IndiGo reserves all rights to divulge personal information of such Customer to the original owner of the Baggage, and will not be liable for any losses incurred thereof.
IndiGo assumes no liability for wear and tear to luggage which includes:
IndiGo does not accept responsibility for the transfer of Baggage to other flights.
IndiGo will not be responsible for, or have any liability in respect of, articles removed from the Customer’s Baggage by any airport security.
Information related to your Connecting Flights
Any Booking with respect to the Connected Segments shall be required to be booked in advance and both segments in the Connected Segments shall be confirmed on the same PNR and will be identified by a single fare/ surcharge component.
In cases where the Customer undertakes travel on the Connected Segments, IndiGo will check-in baggage through to the final destination of the Customer. However, in case of domestic to international connections and vice-versa, at the time of check-in, Customers will have to collect their baggage at the end of each leg and re-check again after completing applicable regulatory formalities. The Customers will be provided with two boarding cards - one for the flight taken from the point of origin till the point of transit and other from the point of transit until the final destination.
In case of connecting Customers failing to show up for boarding for flights for the Connecting Segments at the point of Stopover, 45 minutes (in case of domestic flights) and 75 minutes (in case of international flights), prior to departure of the concerned flight, despite having arrived on-time from the point of origin, the Customers will be treated as a ‘Gate No Show'. The Baggage of such Customers will be offloaded and handed over to the Customers or the relevant airport authority at the Stopover station, without any liability on the part of IndiGo. The ticket amount for such Booking shall be forfeited. The Customers are, however, entitled to a refund of the Government and Airport Fees and/or Taxes (if applicable).
Also, connecting customer shall board the flight from the origin city only. IndiGo will not entertain carriage of such Customers if they intend to board from any of the transfer airports. Any such request would be treated as cancellation and re-booking at the applicable fares at the time of such request, fare difference and cancel fee may apply.
In case of delay or cancellation of a flight operated as part of the Connected Segments, the following shall apply:
Security Screening prior to boarding the aircraft
As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.
Itineraries (in hard copies) will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.
As per security regulations, Customers will be required to undergo personal frisking and their Hand Baggage will be X-rayed before entering the pre-boarding sterile area.
Checked Baggage reconciliation is carried out through an internal matching system. In addition to the Baggage reconciliation, the physical identification of the Checked Baggage by the Customers may be carried out. Unidentified Baggage will not be loaded on to the aircraft.
A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.
According to security regulations, Customers are advised:
Details on Schedule, Delays or Cancellation of Flights
IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, , and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.
IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight.
At any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons.
Circumstances beyond IndiGo’s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc.
If an IndiGo flight is cancelled, rescheduled or delayed for more than 3 hours (depending on the length of the journey), a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed.
In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, such Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.
We strongly recommend all Customers to provide correct phone number and email address, to enable us to inform of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of Booking may not be entitled for any compensation.
IndiGo reserves the right to deny boarding to any Customer who is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents etc. and no compensation as referred above shall be payable in such cases.
Upon the occurrence of any of the events set out in Articles 12.2 and 12.3 above, the options outlined under Articles 12.2 and 12.3 are the sole and exclusive remedies available to the Customers, and IndiGo shall have no further liability towards its Customers.
Information on Refund
Upon failure by IndiGo to provide carriage in accordance with these Conditions of Carriage, or where a Customer requests a voluntary change of his arrangements, refund for an unused Booking, or portion thereof shall be made by IndiGo in accordance with this Article and in accordance with IndiGo’s regulations, after deducting the applicable fees and charges.
Refunds against the residual value after deduction of the applicable fee will be made available as per the following:
IndiGo shall be entitled to make refund either to the person named in the Booking, or to the person who has paid for the Booking, upon presentation of satisfactory proof and holding himself out as a person to whom refund may be made in terms of this Article 13.2, shall be deemed a proper refund, and shall discharge IndiGo from liability and any further claim for refund from any person.
All refunds will be made in INR, after deducting any applicable fee and/or charges.
Rules & Regulations On-board
If, in IndiGo’s opinion, a Customer conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
If, as a result of conduct by a Customer of the sort mentioned in Article 14.1 IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading that Customer, the Customer must pay all costs resulting from that diversion.
For safety reasons, IndiGo may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
Customers shall note that any act (attempted or otherwise) of removal of life jacket from the aircraft without consent of IndiGo is prohibited.
Smoking is strictly prohibited on all IndiGo aircrafts. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.
IndiGo offers an enhanced selection of food and beverages for sale on-board. Hot meals are not available on the flights that have total flight time less than 60 minutes.
Complimentary drinking water is offered on all IndiGo flights.
IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, soft beverages, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.
Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to these requirements. Please note that able bodied Customers aged above 15 years and below 60 years will be allocated emergency exit rows.
Travel Documents, Fines, Customs and Security Inspections
The Customers shall be solely responsible for obtaining all required travel documents and for complying with all laws, regulations, orders, demands and travel requirements.
IndiGo shall not be liable for any aid or information given by any agent or employee of IndiGo to any Customer in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise, or for the consequences to any Customer resulting from his failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
IndiGo shall not be liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement, requires that it refuse, and it does refuse, to carry a Customer.
Prior to travel, the Customer must present all exit, entry, health and any other documents required by law, regulation, order, demand or other governmental requirement, and permit IndiGo to take and retain copies thereof. IndiGo reserves the right to refuse carriage if the Customer does not comply with these requirements, or their travel documents do not appear to be in order, or who does not permit IndiGo to take and retain copies thereof.
If IndiGo is required to pay any fine or penalty, or it incurs any expenditure by reason of the Customer’s failure to comply with laws, regulations, orders, demands or other travel requirements, or to produce the required documents, the Customer shall reimburse to IndiGo, on demand, any amount so paid or expenditure so incurred by IndiGo. IndiGo may apply towards such payment or expenditure, the value of any unused carriage on the Customer’s Booking, or any of the Customer’s funds in IndiGo’s possession.
If required, the Customer shall attend inspection of their Baggage, by customs or other Government officials. IndiGo will not be liable to the Customer for any loss or damage suffered by them in the course of such inspection or through their failure to comply with this requirement.
The Customer shall agree to any security checks by Governments, airport officials or by IndiGo.
Death or Injuries, Damage of Baggage, Applicable Rules.
The liability of each carrier involved in the Customer’s journey will be determined by its own conditions of carriage. The provisions for IndiGo’s liability for damage are set out in this Article 17.
The rules applicable to IndiGo’ s liability shall be as provided under the Carriage by Air Act, 1972 (as amended from time to time).
In the event of death or any other bodily injury suffered by a Customer during the course of carriage by air, IndiGo’ s liability will be governed by the relevant provisions of the Carriage by Air Act, 1972 and any modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time and the rules contained thereunder and in no event shall the liability amounts under this scenario exceed the amount of Rs. 20,00,000/-.
Notwithstanding the provisions of Article 17.3 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased / injured Customer, IndiGo may be exonerated wholly or partly from its liability.
IndiGo is not responsible for any illness, injury or disability, including death, attributable to the Customer’s physical condition or for the aggravation of such condition.
Liability for loss, delay or damage to Baggage is limited under the provisions of Carriage by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time.
IndiGo’s liability for damage to Baggage will be reduced by any negligence on part of the Customers, which causes or contributes to the damage in accordance with applicable law.
Customers are solely responsible for carriage of their hand bag / personal belongings and IndiGo will not liable for any loss / damage of their hand baggage / personal belongings.
IndiGo's liability for loss or damage to Baggage is Rs.350/ kg*.
However, IndiGo assumes no liability for fragile or perishable articles.(combined with next para)
IndiGo shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage as per the provisions of the Conditions of Carriage (including, without limitation, fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers,camera, TV, securities, or other valuables, business documents, passports and other identification documents).
IndiGo will not be liable for any damage arising from IndiGo’ s compliance with applicable laws or Government rules and regulations or from the Customer’ s failure to comply with the same.
* limited to a maximum of Rs. 20,000/- only. Other conditions as per the Act apply
IndiGo shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage as per the provisions of the Conditions of Carriage (including, without limitation, fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents).
The Customer shall be responsible for any damage caused by the Customer’s Baggage to other persons or property, including IndiGo’s property and IndiGo will not be liable to any third person for any damage caused by the Customer’s Baggage.
IndiGo will not be liable for any damage arising from IndiGo’s compliance with applicable laws or Government rules and regulations or from the Customer’s failure to comply with the same.
Liability for damage caused by delay in the carriage or baggage is limited under the provisions of Carriage by Air Act, 1972 and the rules framed thereunder with certain exceptions, adaptations, modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time.
The Conditions of Carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Travel Partners, servants, employees and representatives to the same extent as it and they apply to IndiGo.
IndiGo will not be liable for any damage arising from IndiGo’s compliance with applicable laws or Government rules and regulations or from the Customer’ s failure to comply with the same.
In any event our liability under any circumstances shall not exceed the amount of proven damages under any circumstances.
Notice of Claims, Limitations of Actions
Acceptance of Baggage by the bearer of the Baggage Identification) Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless the Customer proves otherwise.
Any right to damages shall be extinguished if an action is not brought against IndiGo within three (3) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.
Governing Laws & Disputes Settlement
These Conditions of Carriage shall be construed by, and governed in accordance with the laws of India.
All disputes arising out of, or in connection with these Conditions of Carriage shall be settled by the courts of Delhi, India, which shall have exclusive jurisdiction to hear the matters in relation to these Conditions of Carriage.
IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.