Citizen's Charter

IndiGo is built for people with things to do, places to be, people to see – who don’t want to waste time, money or energy in the process. By minimizing the cost, time and tension of air travel, IndiGo opens up a country full of opportunities. With IndiGo, you’ve got a billion reasons to fly!

IndiGo incorporates the best hardware, software, interface design & personnel from around the world. The IndiGo team uses all of these resources to design processes and rules that are safe and simple, that make sense, and that cut waste and hassles, which in turn ensure a uniquely smooth, seamless, precise, gimmick-free customer experience at fares that are always affordable.

Our aircraft are brand-new Airbus A320-200s, with a single-class configuration consisting of 180 passenger seats.

  • One type of airplane - brand-new Airbus A320s
  • One type of fare - low
  • One type of customer service - professional
  • One way to deal with delays and cancellations - honestly

We believe that we can offer the lowest fares by staying focused, which keeps our costs down without cutting corners or compromising on things that matter.

Please note that personal data given to IndiGo is for the purpose of making a booking for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The detailed terms and conditions for air carriage (called the Conditions of Carriage) of our customers is available on the IndiGo website.